Return & Exchange Policy


Effective Date: July 17, 2026

At Nexora, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return or exchange within 7 days of receiving your order.

To be eligible for a return or exchange:

  • The product must be unused and in its original condition.

  • The item must be returned in its original packaging with all accessories included.

  • A valid proof of purchase or order confirmation is required.

  • The product must not be damaged due to misuse or improper handling.

Items Eligible for Return or Exchange

We accept returns or exchanges if:

  • You received the wrong item.

  • The product arrived damaged or defective.

  • The item has a manufacturing defect.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they are defective or incorrect:

  • Used products.

  • Products damaged by the customer.

  • Items without original packaging.

  • Clearance or final sale items (if applicable).

Return Process

To request a return or exchange:

  1. Contact our customer support within 7 days of receiving your order.

  2. Provide your order number along with clear photos of the product (if damaged or incorrect).

  3. Our support team will review your request and provide return instructions.

  4. Once the returned item is received and inspected, we will process your exchange or refund if approved.

Exchange Policy

If your exchange request is approved, we will dispatch the replacement product as soon as possible, subject to stock availability.

If the requested replacement item is unavailable, you may choose an alternative product of equal value or request a refund.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed according to the payment method used at the time of purchase.

For Cash on Delivery (COD) orders, refunds will be issued through bank transfer or another mutually agreed method.

Return Shipping

If the return is due to our mistake (wrong, damaged, or defective product), Nexora will bear the return shipping cost.

If the return is for any other eligible reason, the customer may be responsible for the return shipping charges.

Contact Us

If you have any questions regarding our Return & Exchange Policy, please contact us.

Nexora

Email: support@nexora.pk 

Phone/WhatsApp: +92 XXX XXXXXXX